Accesible banking and finance services

Deliver inclusive, compliant, and secure online financial experiences for every customer

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ADA
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EAA
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Why accessibility matters in finance

Accessibility is not just compliance, it’s digital equity and customer trust.

  • 26% of US adults have a disability that may affect their ability to use digital banking services. (source)
  • 18% of households with a disability are unbanked, compared to only 6% of households without a disability. (source)
  • Older adults face barriers with digital financial services, often because design does not account for their needs.

Legal context: Under ADA Title III, banks and financial institutions are considered places of public accommodation. Digital services, including banking websites, must be accessible and compliant with WCAG 2.1 Level AA..

Accessible online banking made simple

QualiBooth provides automated scanning, monitoring, and expert recommendations tailored for the financial services industry.

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Schedule scans & alerts: Daily automated monitoring ensures issues are detected as soon as they appear.
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Secure access: Scan behind log-ins and in sensitive environments without compromising security. Credentials are never stored or transmitted to our servers, and all data is protected with secure protocols.
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Designed for cross-team collaboration: Align legal, compliance, UX, and engineering with reports, audit-ready WCAG logs, and developer tools like Dev Assistant and Agora AI to speed up remediation.
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Real-time insights & prioritization: Catch issues instantly with continuous scanning, and help compliance teams focus on what matters most with Issue View Count, highlighting violations by real user exposure.
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Documentation & statements: Generate Accessibility Statements, compliance documentation, and reports.

Critical features banks must ensure are accessible

To serve all customers, financial institutions need all core banking functionality fully accessible:

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Account log-ins
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Transaction history
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Bill pay and statements
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Loan applications and forms
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Pop-ups, modals, menus, and long pages

Without accessibility, users—especially those with visual impairments, limited dexterity, or older adults—may struggle or be unable to complete essential financial tasks.

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Turn compliance into a competitive advantage

Accessible financial services are not only legally required, they also drive trust, retention, and loyalty. By creating inclusive digital experiences, your organization can:

Build long-term customer relationships

Maintain compliance with ADA, EAA, and local regulations

Increase digital equity and brand reputation

Request a demo to see our software

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