Estonia Accessibility Legislation: Scope, Fines & Reporting

Estonia regulates digital accessibility through the Product and Service Accessibility Act — Toodete ja teenuste ligipääsetavuse seadus. The Act is enforced from June 2025, and the most recent amendment to the law was made on 30 May 2022.

Supervision sits with the Consumer Protection and Technical Supervision Agency — the same authority is also referred to as the Consumer Protection and Technical Regulatory Authority (TTJA), which supervises compliance and receives complaints.

Scope of application

The scope of the Act encompasses a wide range of products and services aimed at ensuring accessibility for consumers. By addressing both physical products and digital services, it aims to promote inclusivity across sectors, fostering equal access for all users regardless of the medium or platform they engage with. Specifically, it covers:

• E-readers.
• Payment terminals.
• Ticket machines.
• Registration machines.
• Cash or payment machines.
• Interactive self-service terminals providing information, except for terminals installed as an integrated part of a vehicle, aircraft, ship or rolling stock.
• Consumer terminal devices that have interactive data processing capacity and are used to access audiovisual media services.
• Consumer terminal devices with interactive data processing capacity that are used in the provision of electronic communication services.
• General-purpose computer hardware systems and their operating systems intended for consumer use.

Exceptions

The Public Information Act and its accessibility-related amendments outline specific exceptions to digital accessibility requirements. The exclusions include:

• Pre-recorded time-based media published before 28 June 2025.
• Office file formats published before that date.
• Content not updated or modified after 28 June 2025.
• Internet-based maps and mapping services, provided that where a map is used for navigation, the most important information is presented in an accessible digital form.
• Content on a website or mobile application offered to a third party, which is not financed or developed by the company concerned and which it cannot influence.
• Self-service terminals integrated in a vehicle that are used in the provision of any part of a passenger transport service.
• Occasional transport.
• Municipal, city or county lines, to which only the accessibility requirements for interactive self-service terminals apply.

The service accessibility requirements also do not apply to the following water transport passenger transport services:

• Excursions and pleasure trips, excluding sea trips.
• A historical original passenger ship designed before 1965, and its single copy, which is built mostly from original material and is intended to carry up to 36 passengers.
• A sailing ship.
• A ship designed to carry up to 12 passengers.
• A ship whose crew consists of up to three crew members.
• Any ship, where the distance of passenger transportation in one direction is less than 500 metres.

Finally, the requirements of the Act are not applied to the activities of a micro-entrepreneur service provider.

Fines and penalties

Non-compliance with digital accessibility requirements in Estonia can result in significant fines:

• For individuals, penalties can reach up to €10,000.
• For legal entities, fines can be as high as €20,000.

These measures are designed to enforce adherence to accessibility standards, ensuring equal access to digital services for all users, including those with disabilities. In practice, that makes continuous monitoring cheaper than a penalty — barriers found early never become enforcement cases.

Reporting

Estonia follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or set out the existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance, so that organisations remain accountable for their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Consumer Protection and Technical Regulatory Authority (TTJA):

• Email: info@ttja.ee
• Website: ttja.ee

Getting compliant with QualiBooth

Meeting the Estonian requirements takes two things: evidence that your products and digital services conform, and a published statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so barriers surface long before they turn into a €20,000 exposure, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the rules require.

For the latest and most accurate information on Estonian digital accessibility requirements, refer to the official documentation published by the Estonian government.