Privacy Policy

This Privacy Policy describes the data collection and use practices of QualiBooth (Company ID 208260404), effective January 1, 2024. By using our services, you agree to the data practices described in this policy.

Usage Data

Usage data: Information about how you interact with our website and services, including pages visited, features used, and scan activity. This includes product usage data collected within the QualiBooth portal - see "Product Usage Monitoring" below.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our accessibility monitoring services
• Process payments and manage your subscription
• Send transactional emails (account confirmations, invoices, subscription notices)
• Send product updates, training materials, and promotional offers (you may opt out at any time)
• Analyze usage patterns and monitor product adoption to improve platform performance, support customer success, and proactively identify accounts that may need assistance
• Comply with legal obligations and enforce our Terms of Service
• Respond to customer support requests
• Detect and prevent fraud or misuse
• Generate anonymized, aggregated statistics about platform usage
• Conduct internal marketing and business development activities
• Facilitate billing and invoicing
• Communicate changes to our services or policies

Product Usage Monitoring

To help us understand how our platform is used and to support our customers more effectively, we collect activity data about how users interact with the QualiBooth portal and associated tools. This monitoring is conducted in the legitimate interest of QualiBooth and its customers — enabling our team to identify adoption patterns, flag potential issues, and provide better support.

What we collect:

• Login activity: timestamps of user logins and time since last login
• Portal navigation: visits to key sections such as Real-Time Scanning dashboards, Scheduled Scanning configuration screens, and Reports
• Feature usage sessions: use of the Dev Assistant (when accessed via the portal) and Agora tool sessions
• Scan activity: number of scans performed, pages scanned, and reports generated via the portal
• API call volume associated with your account
• Aggregate activity metrics per customer account, including active user counts (weekly and monthly), active days, and engagement trends

Who can see this data:

This data is accessible to QualiBooth staff (including Customer Success and internal teams) and is used to understand product adoption and provide proactive support. It is not shared with third parties for commercial purposes.

Retention:

Activity data is retained for up to 12 months for trend analysis purposes. Aggregated and anonymized statistics derived from this data may be retained indefinitely.

Legal basis:

This processing is based on our legitimate interest (Article 6(1)(f) GDPR) in understanding how our services are used, improving our platform, and supporting our customers. This interest is balanced against the reasonable expectations of business users operating within a subscribed SaaS platform.

Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our Payment Providers comply with the Payment Card Industry Data Security Standard (PCI DSS).

Cookies & Tracking Technologies

We use the following types of cookies and tracking technologies on our website:

• Strictly necessary cookies: Essential for the website to function properly. Cannot be disabled.
• Persistent cookies: Remember your preferences across sessions.
• Statistical cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.
• Security cookies: Used to protect against fraudulent login attempts and other security risks.

You can manage your cookie preferences at any time. For more details, see our Cookie Policy.

Third-Party Services

We use the following third-party services to support our operations:

• Stripe (stripe.com) — payment processing
• Recurly (recurly.com) — subscription billing management
• Google Tag Manager — tag and analytics management

Your Rights

As a data subject, you have the following rights regarding your personal data:

• Access and update your profile information through your account dashboard
• Request deletion of your personal data by contacting us at support@qualibooth.com
• Opt out of marketing communications at any time using the unsubscribe link in any email
• Disable non-essential cookies through your browser settings or our cookie consent manager
• Lodge a complaint with the Personal Data Protection Commission (Bulgaria)

Applicable Law

This Privacy Policy is governed by the laws of the Republic of Bulgaria and applicable European Union data protection regulations, including the General Data Protection Regulation (GDPR).

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by email. Continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about our use of cookies, please contact us at support@qualibooth.com.