Sweden Accessibility Legislation: Scope, Fines & Reporting

Sweden regulates digital accessibility through Act (2023:254) on the accessibility of certain products and services, which mandates digital accessibility for people with disabilities from 28 June 2025. The act is overseen by the Swedish Consumer Agency. The latest amendments to this decree were done on 16 May 2023.

Scope of application

From general-purpose computer hardware to a diverse array of electronic services, Sweden’s digital accessibility regulation is designed to enhance user interaction and accessibility in various sectors listed below:

• General-purpose computer hardware
• Various types of interactive terminals:
  • Payment machines
  • Cash machines
• Electronic communication devices
• Audiovisual media access devices
• E-reading tablets

Services covered by the regulation include:

• Electronic communication
• E-commerce

Certain aspects of the following must be accessible:

• Passenger transport services
• Banking
• E-books

Exceptions

The regulation does not apply to:

• Online maps not intended for navigation
• Navigational maps where essential information is already available in accessible digital form
• Third-party content not financed, developed, or controlled by the economic operator
• Integrated terminals in vehicles, ships, aircraft, or rolling stock
• Specific services related to local and regional transport

Fines and penalties

In Sweden, strict adherence to accessibility regulations is enforced to ensure equal access for all users. Non-compliance with these regulations may result in significant financial penalties for organisations that fail to meet the required standards.

• The penalty fee is assessed based on the seriousness and extent of the violation, as well as the overall circumstances.
• It is set at a minimum of SEK 10,000 (about €860) and a maximum of SEK 10,000,000 (about €860,000).

Reporting

Sweden follows the EU-wide mandate for accessibility statements on websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these keep organisations accountable and transparent in their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Swedish Consumer Agency:

• Email: konsumentverket@konsumentverket.se
• Website: konsumentverket.se

Getting compliant with QualiBooth

Compliance with the Act (2023:254) on the accessibility of certain products and services requires a clear accessibility statement, backed by evidence that your products and services conform.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to attract a penalty fee, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on Swedish digital accessibility requirements, refer to the official documentation published by the Swedish government.