Lithuania Accessibility Legislation: Scope, Fines & Reporting

Lithuania regulates digital accessibility through the law of the Republic of Lithuania on product and service accessibility requirements. Lithuania’s digital accessibility regulation is governed by multiple regulating bodies, listed below. The act has been enforced in June 2025, while the most recent amendment to it was made on 22 December 2022.

Scope of application

The regulation mandates that a wide range of digital content and services must be accessible to individuals with disabilities. Specifically, this includes:

• General-purpose computer hardware
• Operating systems
• Self-service terminals, including:
  • ATMs
  • Ticket and registration machines
• Interactive devices for electronic communications and audiovisual media services
• Electronic readers
• Electronic communication services (excluding inter-device transmission)
• Audiovisual access services
• Passenger transport services, including:
  • Air
  • Bus
  • Rail
  • Water (excluding urban and suburban transport)
• Consumer banking services
• E-books and software
• E-commerce
• Emergency number 112 response services

Railway system products must adhere to additional technical interoperability standards.

Exceptions

While the regulation sets rigorous requirements, there are specific exceptions:

• Pre-recorded media published before the law takes effect
• Legacy office software file formats released before the law’s entry into force
• Online maps, if essential navigational information is made accessible
• Third-party content not funded, developed, or controlled by the operator
• Archived websites and mobile apps that remain unmodified after 28 June 2025

Fines and penalties

Economic operators face fines if their products or services fail to comply with the accessibility requirements.

• Initially, non-compliance incurs fines ranging from 500 to 2,500 euros.
• If an operator continues to provide non-compliant services after the market surveillance authority has instructed them to cease, the fine increases to between 1,000 and 6,500 euros.
• In cases where non-compliance results in harm to the health of a consumer or end user, fines escalate further, ranging from 2,500 to 15,000 euros.

When a product is identified as non-compliant, the market surveillance authority requires the operator to take corrective actions within a reasonable timeframe, which cannot be shorter than three working days. If the operator fails to meet this deadline, the authority demands the product’s removal from the market within an additional reasonable period.

These measures are designed to enforce compliance effectively while addressing instances of harm caused by accessibility failures.

Reporting

Lithuania follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these keep organisations accountable and transparent in their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint regarding non-compliance, may contact the competent authority — the State Consumer Rights Protection Authority (VVTAT):

• Email: tarnyba@vvtat.lt
• Website: vvtat.lrv.lt

Regulating bodies

The Government of the Republic of Lithuania has approved national programmes to improve the availability of products and services. Responsibility is then split across ministries:

• The Ministry of Social Security and Labor develops and coordinates the state policy on accessibility.
• The Ministry of Economy and Innovation focuses on policies related to competition, market supervision and procurement.
• The Ministry of the Environment works on improving the accessibility of the physical environment.
• The Ministry of Justice handles policies related to consumer rights.
• The Ministry of Finance ensures access to financial markets and services.
• The Ministry of Culture addresses public information and publishing access.
• The Ministry of Communications focuses on transport and electronic communications accessibility.
• The Ministry of Internal Affairs oversees emergency services communication, particularly for the 112 number.

An authorised institution under the Ministry of Social Security and Labor coordinates methodological assistance across ministries and market surveillance bodies, ensuring a unified approach to accessibility.

Getting compliant with QualiBooth

Meeting the Lithuanian requirements takes two things: evidence that your products and services conform, and a published accessibility statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to trigger a corrective-action deadline, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on Lithuanian digital accessibility requirements, refer to the official documentation provided by the Lithuanian government.