Poland Accessibility Legislation: Scope, Fines & Reporting

Poland regulates digital accessibility through The Act from April 26, 2024. The regulation is governed by the Management Board of the State Fund for the Rehabilitation of Disabled Persons (PFRON) — Państwowy Fundusz Rehabilitacji Osób Niepełnosprawnych. It has been enforced in June 2025, while the latest amendment to the regulation was made on May 15, 2024.

Scope of application

General-purpose consumer computer hardware systems and services must be accessible to individuals with disabilities. Specifically, this includes:

• Devices such as general-purpose consumer computer systems, payment devices, and self-service terminals (e.g. ATMs, ticket machines) must support accessible use
• Devices with interactive computing abilities, including those for telecommunications and media services, must meet accessibility standards
• Devices for electronic book reading should ensure accessibility for people with disabilities
• Telecommunications services, access to audiovisual media, passenger transport services, retail banking, electronic book distribution, and e-commerce must adhere to accessibility requirements

Exceptions

The exceptions to the regulations include:

• Machine-to-machine communication services: these are exempt from the accessibility requirements
• Terminals integrated into transport vehicles or watercraft: devices that are part of these vehicles are outside the Act’s scope
• Services by micro-entrepreneurs: smaller economic entities are not required to comply
• Certain map-related websites and mobile applications: these are excluded unless specifically mandated
• Public transport services: exemptions apply at various administrative levels, as detailed in the Public Transport Act of 2010 and another Act from 2019

Fines and penalties

Poland’s digital accessibility regulation enforces compliance with financial penalties based on economic metrics.

• Penalties can reach up to ten times the average monthly salary in the national economy, as published by the President of the Central Statistical Office in the Monitor Polski.
• Calculations are based on the provisions governing retirement and disability pensions from the Social Insurance Fund.
• Penalties cannot exceed 10% of the turnover achieved in the financial year prior to the year of the penalty’s imposition.
• In certain cases, PFRON can prohibit the product or service from being made available on the market.

This system ensures penalties are proportional to the organisation’s size and financial capacity.

Reporting

Poland follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these keep organisations accountable and transparent in their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the State Fund for the Rehabilitation of Disabled Persons:

• Email: skargi.wnioski@pfron.org.pl
• Website: pfron.org.pl

Getting compliant with QualiBooth

Compliance with The Act from April 26, 2024 requires a clear accessibility statement — and evidence that your products and services actually conform.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to attract a penalty, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on digital accessibility requirements, refer to the official documentation provided by the Polish government.