Slovenia Accessibility Legislation: Scope, Fines & Reporting

Slovenia regulates digital accessibility through the Act on Access to Products and Services for Persons with Disabilities (ZDPSI) — Zakon o dostopnosti do proizvodov in storitev za invalide. The regulation is governed by the Market Inspectorate of the Republic of Slovenia and TIRS (Technical Inspection and Regulatory Services). It has been enforced in June 2025, while the latest amendment to the regulation was made on 18 February 2023.

Scope of application

The regulation mandates that a broad range of digital content, services, and systems be made accessible to individuals with disabilities. Specifically, this includes:

• General-purpose computing hardware and operating systems
• Self-service terminals, including:
  • Payment terminals
  • ATMs
  • Ticket vending machines
  • Registration machines
  • Interactive self-service terminals (excluding those in vehicles, aircraft, or ships)
• Consumer terminal equipment with interactive computing capabilities, for:
  • Electronic communication services
  • Audiovisual media services
• E-readers
• Services, including:
  • Electronic communications (excluding machine-to-machine transmission services)
  • Audiovisual media services
  • Passenger transport services (air, bus, and water), covering websites, mobile device-based services, electronic ticket issuing services and travel information screens
  • Consumer banking services
  • E-books
  • Dedicated software
  • E-commerce services
• Special provisions for urban, suburban, and regional transport services
• Accessibility requirements for facilities used by disabled individuals, in accordance with building use and construction regulations

Exceptions

The act on accessibility to products and services for the disabled excludes certain types of digital content and services from its scope. Specifically, it does not apply to:

• Pre-recorded timed media content, office file formats, and archival website content published before 28 June 2025
• Online maps and map services, provided the navigational information is accessible digitally
• Third-party content that is neither financed nor controlled by the economic entity
• Micro-enterprises offering services

Additionally, the regulation does not cover areas related to rail transport and public railway infrastructure, which are governed by separate EU Commission Regulations. These regulations set technical standards for the accessibility of railway systems, focusing on issues such as identifying accessibility barriers, providing user information, and monitoring accessibility progress across the European railway system.

Fines and penalties

Non-compliance with accessibility regulations can result in various fines depending on the severity of the offence and the type of entity involved. The penalty system is structured as follows.

For legal entities involved as distributors or users of a product:

• Fines range from €1,200 to €3,000 for committing an offence related to distribution or usage
• A fine of €500 to €5,000 for legal persons committing a misdemeanour, with medium- or large-sized companies facing fines of €1,000 to €10,000 for offences such as failing to ensure accessibility to consumer banking services or e-commerce

For individual entrepreneurs or individuals performing activities independently:

• A fine of €800 to €3,000 for offences related to distribution or usage of a product
• Fines range from €2,000 to €15,000 for offences committed in relation to manufacturing, importing, or acting as an authorised representative in Slovenia

For responsible persons of legal entities or individual entrepreneurs:

• Fines from €200 to €400 for offences related to distribution or usage activities
• A fine of €50 to €250 for responsible persons failing to ensure accessibility for specific products or services
• Fines of €120 to €400 for violations of accessibility information or service provision

For offences related to manufacturing, importing, or authorised representation:

• A fine of €3,000 to €40,000 for a legal entity committing an offence in relation to these activities
• Fines ranging from €1,200 to €4,000 for responsible persons or self-employed individuals involved in similar offences

This tiered penalty system underlines the importance of ensuring accessibility and compliance with legal requirements, with fines escalating depending on the entity’s role, size, and the severity of the violation.

Reporting

Slovenia follows the EU-wide mandate for accessibility statements on websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — such as whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these ensure that organisations remain accountable and transparent in their commitment to accessible digital experiences.

Complaints

If users encounter accessibility barriers or wish to submit a complaint regarding non-compliance, they may contact the competent authority, the Market Inspectorate of the Republic of Slovenia (TIRS). Complaints can be submitted via:

• Email: gp.tirs@gov.si
• Website: gov.si – Market Inspectorate

Regulation bodies

In Slovenia, TIRS (Technical Inspection and Regulatory Services) oversees accessibility compliance for products.

First, TIRS evaluates whether a product meets accessibility requirements. If non-compliant, the responsible entity must correct the issues within a set timeframe, which may involve making the product compliant, withdrawing it, or recalling it. If corrective measures are not taken, TIRS will enforce a market withdrawal within an additional period. All actions align with Slovenian regulations on market control and product conformity. If needed, TIRS will coordinate with international bodies to ensure global compliance.

Getting compliant with QualiBooth

Compliance with the Act on Access to Products and Services for Persons with Disabilities (ZDPSI) requires a clear accessibility statement, and evidence that your products and services actually conform.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to trigger a correction order or a market withdrawal, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on the act on accessibility to products and services for the disabled, please refer to the official documentation provided by the Slovenian government.