Bulgaria Accessibility Legislation: Scope, Fines & Reporting

Bulgaria regulates digital accessibility through the Law on Accessibility Requirements for Products and Services — Закон за изискванията за достъпност на продукти и услуги. The law was promulgated in State Gazette № 31 on 11 April 2025 and took effect on 28 June 2025, transposing Directive (EU) 2019/882 into Bulgarian law.

Market surveillance is carried out by the Commission for Consumer Protection (CCP), which is also the competent authority for complaints about non-compliance.

Scope of application

The following products and services must meet the accessibility requirements.

Products

• Computers and operating systems
• Payment terminals and other self-service terminals, such as ATMs, ticket-vending and check-in machines
• Smartphones and other telecommunications equipment
• Television reception equipment supporting digital TV services
• E-readers

Services

• Telephone services
• Access to audiovisual media services
• Passenger transport services — websites, mobile apps, e-tickets and passenger information for air, bus, rail and water transport
• Consumer banking services
• E-books
• E-commerce
• Receipt of emergency calls via the single European number 112

Exceptions

The accessibility requirements do not extend to every piece of content a provider holds. They do not apply:

• To pre-recorded time-based media content, for example videos, or to office document formats, that were published before the law’s entry into force on 28 June 2025.
• To online maps, so long as the essential information they contain remains available in another digital form.
• To websites or other archived digital material that has not been updated or issued after 28 June 2025.
• To services provided by micro-enterprises.

Fines and penalties

Non-compliance carries escalating penalties, with higher amounts for repeated breaches. Each offence is stated as a fine or, at higher amounts, a property penalty — a sanction the law also refers to as a pecuniary penalty.

Failure to meet accessibility requirements

• First offence: fine of BGN 1,000–5,000 (approx. €511–2,556) or property penalty of BGN 5,000–25,000 (approx. €2,556–12,782).
• Repeated offence: fine of BGN 2,000–10,000 (approx. €1,023–5,113) or property penalty of BGN 10,000–50,000 (approx. €5,113–25,564).

Missing or inadequate technical documentation or declarations

• First offence: fine of BGN 1,000–5,000 or property penalty of BGN 5,000–25,000.
• Repeated offence: fine of BGN 2,000–10,000 or property penalty of BGN 10,000–50,000.

Placing a product on the market without a serial number or other identifying mark

• First offence: fine of BGN 200–1,000 (approx. €102–511) or pecuniary penalty of BGN 750–2,500 (approx. €383–1,278).
• Repeated offence: fine of BGN 400–2,000 (approx. €205–1,023) or pecuniary penalty of BGN 1,500–5,000 (approx. €767–2,556).

Omitting required name, trademark or contact details

• First offence: fine of BGN 200–1,000 or pecuniary penalty of BGN 750–2,500.
• Repeated offence: fine of BGN 400–2,000 or pecuniary penalty of BGN 1,500–5,000.

Lack of instructions and safety information in Bulgarian

• First offence: fine of BGN 200–1,000 or property penalty of BGN 750–2,500.
• Repeated offence: fine of BGN 400–2,000 or property penalty of BGN 1,500–5,000.

Failure to cooperate with market surveillance — for example refusing inspections or withholding documents

• First offence: fine of BGN 1,000–5,000 or property penalty of BGN 5,000–20,000 (approx. €2,556–10,226).
• Repeated offence: fine of BGN 2,000–10,000 or property penalty of BGN 10,000–25,000 (approx. €5,113–12,782).

In each case, leaving non-conformities unaddressed leads to substantially higher sanctions on subsequent checks. The tiered structure is designed to keep manufacturers, importers and other operators maintaining up-to-date documentation, accurate labelling and full accessibility compliance at all times — which is why continuous monitoring matters more than a single audit.

Reporting

All digital service providers must publish an accessibility statement on their website or app. It must clearly detail:

• Whether and how their services meet the legal requirements.
• Any known accessibility shortcomings and planned remediation measures.
• How users can report barriers or request assistance.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Commission for Consumer Protection (CCP):

• Email: info@kzp.bg
• Website: kzp.bg

Getting compliant with QualiBooth

Meeting the Bulgarian requirements takes two things: evidence that your products and services conform, and a published statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier is fixed before a first offence becomes a repeated one, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the conformance detail, known shortcomings and feedback route the law requires.

For the latest and most accurate information on Bulgarian digital accessibility requirements, refer to the official publication of the law at lex.bg.