Czech Republic Accessibility Legislation: Scope, Fines & Reporting

The Czech Republic regulates digital accessibility through Act No. 99/2019 on Accessibility Requirements for Certain Products and Services, as amended by Act No. 424/2023 — in Czech, zákon o požadavcích na přístupnost některých výrobků a služeb. The Act has been enforced starting 28 June 2025. An amendment was adopted on 7 June 2022, and the current text reflects the amending Act No. 424/2023.

Enforcement responsibilities are divided across several regulatory bodies, with the Czech Trade Inspection Authority (Česká obchodní inspekce) playing a central role.

Scope of application

The scope of this Act encompasses a wide range of products and services aimed at ensuring accessibility for consumers. By addressing both physical products and digital services, it promotes inclusivity across sectors, fostering equal access for all users regardless of the medium or platform they engage with.

The Act applies to the following products:

• Hardware computer systems for general purposes intended for consumers, and their operating system.
• Self-service payment terminals.
• Self-service terminals intended for the provision of services, where accessibility is ensured according to this Act — ATMs, devices for issuing transport documents, check-in kiosks, and terminals providing information.
• End devices with interactive computing potential intended for consumers to use for electronic communications services.
• End devices with interactive computing potential intended for consumers to ensure access to audiovisual media services.
• Electronic book readers.

The Act also applies to the following services provided to consumers:

• Electronic communications services.
• Services providing access to audiovisual media services.
• Financial services.
• Electronic trading services.
• Sale of electronic books and software for electronic books.
• Services of commercial air transport, international and domestic scheduled transport, railway transport and water transport, with the exception of urban or regional transport, as regards: websites; services provided on mobile devices including mobile applications; electronic transport documents and electronic system services for their issuance; provision of information on transport services, including travel information in real time; and self-service terminals.
• Urban and regional transport services, but only with respect to self-service terminals.

Exceptions

Certain services and content are excluded from the broader scope based on their nature or context, focusing the requirements on situations where compliance is feasible and directly applicable. The Act does not apply to:

• Services provided by a service provider that is a micro-enterprise.
• Electronic communications services, if they are transmission services used for the provision of communication services between machines.
• The content of websites and mobile applications that is a map and related online map service, if basic information enabling navigation is provided in a digital form that meets accessibility requirements.
• Content of websites and mobile applications that does not belong to the service provider, unless the provider finances, creates or can influence it.
• Self-service terminals installed as a built-in part of the means of transport.

Fines and penalties

Financial penalties are categorised by the seriousness of the offence. Based on severity, the fines go up to:

• CZK 1,000,000 for offences related to not keeping assessment and documents.
• CZK 2,000,000 for offences related to not taking measures to introduce the service to the market without unnecessary delay, not repeatedly informing the supervisory authority, or not keeping assessment and documents.
• CZK 5,000,000 for offences related to failing to take measures within a reasonable period of time, postponement of measures to bring the product into compliance with accessibility requirements or not withdrawing the product for the entire period of service provision, or not making it accessible to persons with disabilities.
• CZK 10,000,000 for offences related to not identifying the manufacturer, authorised representative, importer or distributor who delivered the product to the business, or to whom the business delivered it as manufacturer, authorised representative or importer.

In addition to a fine, a product can be withdrawn from the market, with a requirement to inform the supervisory authority about the non-compliance and the measures taken to rectify it.

These penalties aim to uphold standards and incentivise adherence to accessibility requirements across industries — which is why continuous monitoring matters more than a single audit.

Reporting

The Czech Republic follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Czech Trade Inspection Authority (Česká obchodní inspekce):

• Email: podatelna@coi.gov.cz
• Website: coi.gov.cz

Getting compliant with QualiBooth

Meeting the Czech requirements takes two things: evidence that your products and services conform, and a published statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier is caught before it turns into a fine or a withdrawal order, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and reporting route the requirements call for.

For the latest and most accurate information on Czech digital accessibility requirements, refer to the official documentation published by the Czech government.