Denmark Accessibility Legislation: Scope, Fines & Reporting

Denmark regulates digital accessibility through Act No. 1823/2023 on accessibility requirements for products and services — Lov om tilgængelighedskrav for produkter og tjenester. The law has been enforced since June 2025, and the most recent amendment on record is dated 7 June 2022.

Enforcement is split across several authorities. The Danish Safety Technology Authority (Sikkerhedsstyrelsen) is responsible for overseeing most products and services. The Danish Energy Agency (Energistyrelsen) controls electronic communications. The Danish Transport Authority (Trafikstyrelsen) and the Danish Maritime Authority (Søfartsstyrelsen) regulate transportation.

Scope of application

The Act covers a wide range of products and services aimed at ensuring accessibility for consumers. By addressing both physical products and digital services, it promotes inclusivity across sectors, so that users have equal access regardless of the medium or platform they engage with.

The Act applies to the following products:

• General purpose consumer computer hardware systems and the operating systems for those hardware systems.
• Payment terminals.

It also covers the following self-service terminals, where they are intended for the provision of the services covered by the Act:

• ATMs.
• Ticket machines.
• Self-service machines for check-in.
• Interactive self-service terminals providing information, except terminals installed as an integral part of vehicles, aircraft, ships or rolling stock.

Further products in scope:

• Consumer terminal equipment with interactive data processing capability used for electronic communications services.
• Consumer terminal equipment with interactive computing capability used to access audiovisual media services.
• E-readers.

The Act applies to the following services provided to consumers:

• Electronic communication services, other than transmission services used for communication between machines.
• Services providing access to audiovisual media services.
• For urban, suburban and regional transport, only interactive self-service terminals are required to meet accessibility standards.
• Websites.
• Services for mobile devices, including mobile applications.
• Electronic tickets and electronic ticket services.
• Provision of information about transport services, including real-time travel information. As far as information screens are concerned, this is limited to interactive screens on the territory of the European Union.
• Interactive self-service terminals in the territory of the European Union, except those installed as integral parts of vehicles, aircraft, ships and rolling stock used for the provision of any part of passenger transport.
• Consumer-oriented banking services.
• E-books and dedicated software.
• E-commerce services.

Exceptions

Not every piece of content a trader publishes falls under the requirements. The Act does not apply to the following content of websites and mobile applications:

• Pre-recorded time-dependent media published before 28 June 2025.
• Document formats published before 28 June 2025.
• Online maps and mapping services, where essential information is provided in an accessible digital way in the case of maps intended for navigational use.
• Third-party content that is neither funded nor developed by, nor under the control of, the trader in question.
• Archive content — content on websites and in mobile applications that qualifies as an archive, meaning it holds only content that has not been updated or edited after 28 June 2025.

Fines and penalties

Penalties exist to uphold standards and to encourage adherence to accessibility requirements across industries. Under the Act:

• Those who breach the established regulations may be subject to a fine as a penalty, although no specific amount has been specified.
• Legal entities such as companies may also be held criminally liable.

Because the Act sets no fixed figure, the exposure is not something you can budget for in advance — which is why continuous monitoring matters more than a single audit.

Reporting and the accessibility statement

Denmark follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These accessibility statements are essential for maintaining transparency and accountability.

Public and private sector bodies must create an accessibility statement for their websites and mobile apps, summarising their current compliance status according to the Web Content Accessibility Guidelines (WCAG). A statement must:

• Note any inaccessible components.
• Explain the reasons for that inaccessibility, or provide timelines for expected improvements.
• Detail the specific measures taken to ensure ongoing compliance and identify any remaining issues.

Accessibility statements must be updated regularly.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Danish Safety Technology Authority (Sikkerhedsstyrelsen):

• Email: sik@sik.dk
• Website: sik.dk

Getting compliant with QualiBooth

Meeting the Danish requirements takes two things: evidence that your products and services conform, and a published accessibility statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to turn into an enforcement case, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the inaccessible components, reasons and remediation timelines the regime expects.

For the latest and most accurate information on Danish digital accessibility requirements, refer to the official documentation published by the Danish government.