Greece Accessibility Legislation: Scope, Fines & Reporting

Greece regulates digital accessibility through Law 4994/2022 on accessibility requirements for products and services — ΝΟΜΟΣ ΥΠ’ ΑΡΙΘΜ. 4994. The act has been enforced since June 2025, and the most recent amendment to it was made on 18 November 2022.

The law is governed by the Ministry of Development & Investments – General Secretariat of Industry, which supervises compliance with the accessibility requirements.

Scope of application

The regulation mandates that a range of digital content and services must be accessible to individuals with disabilities. Specifically, this includes:

• Physical IT systems
• Self-service terminals
• Payment terminals
• Terminals intended for specific services, including:
  • Automatic cash registers
  • Ticket machines
  • Ticket control devices
  • Terminals providing information (excluding certain integral transport vehicles)
• Consumer terminal equipment with interactive computing capabilities used to provide electronic communications services
• Consumer terminal equipment with interactive computing capability used to access audiovisual media services
• Electronic book readers
• Electronic communications services (excluding services only for machine communication)
• Audio-visual media services
• Passenger transport services — air, bus, rail and watercraft services, focusing on urban, suburban and regional transport
• Websites
• Mobile devices and applications
• Electronic tickets and ticketing services
• Transport information, especially real-time travel information, including interactive self-service facilities in the EU (with some exceptions)
• Banking, e-books and hardware
• E-commerce services
• Emergency communication — for the emergency number 112 from June 2027

Exceptions

The regulation outlines exceptions to the accessibility requirements for specific digital contexts.

Content is not covered if it predates certain dates:

• Pre-recorded media published before 28 June 2025
• Office file formats published before 28 June 2025

Specific content is also out of scope:

• Online maps, unless they carry navigation information in digital form
• Third-party content that is not financed or controlled by the economic entity
• Content on websites or mobile apps classified as files not updated after 28 June 2025

Intellectual property provisions apply as well:

• Exemptions regarding protected works and objects for the benefit of visually impaired individuals, following specific regulations

Fines and penalties

In Greece, the supervisory authority holds the power to enforce compliance with the accessibility requirements.

• Where products are found non-compliant, the market surveillance authority can enforce corrective measures, potentially including commitments to temporary remedies, or — more severely — the prohibition of market availability.
• For electronic communications services, the National Telecommunications and Posts Commission is the designated body to impose sanctions, acting within the remit of specific telecommunications laws.
• The National Radio and Television Council is responsible for penalising media service providers that fail to meet their regulatory obligations.
• The act also contains transitional provisions setting out the conditions under which service providers must operate and fulfil contracts, extending all the way to 2030.

In practice this means enforcement is spread across several authorities, and the most severe outcome for a product is losing access to the market — which is why continuous monitoring matters more than a single audit.

Reporting

Greece follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these keep organisations accountable and transparent in their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Ministry of Development & Investments – General Secretariat of Industry:

• Email: gsecggb@gge.gr
• Website: ggb.gr

Getting compliant with QualiBooth

Meeting the Greek requirements takes two things: evidence that your products and services conform, and a published accessibility statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to attract corrective measures, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on Greek digital accessibility requirements, refer to the official documentation published by the Greek government.