Luxembourg Accessibility Legislation: Scope, Fines & Reporting

Luxembourg regulates digital accessibility through The Law of March 8, 2023 relating to accessibility requirements applicable to products and services. The regulation is governed by the Office for Monitoring Accessibility of Products and Services (OSAPS) and has been enforced in June 2025.

Scope of application

The scope of this Act includes a wide range of digital and hardware systems, specifically:

• General computer hardware and operating systems — covers accessibility features in general-purpose hardware and software
• Self-service terminals — includes payment terminals, ATMs, ticket and check-in machines, and information kiosks, excluding those integrated into transportation vehicles
• Consumer terminals — encompasses devices for electronic communication, audiovisual media services, and digital readers

The services under this Act are broad, including:

• Electronic communication services — excludes machine-to-machine services
• Access services for audiovisual media — ensures usability for diverse audiences
• Passenger transport services — covers websites, mobile services, electronic ticketing, and real-time travel information for interactive screens and terminals within the EU
• Consumer banking services — requires accessible digital banking solutions
• Digital books and associated software — mandates inclusivity in digital publishing
• E-commerce — supports accessible online shopping experiences

Additionally, the Act governs emergency responses, particularly for the European single emergency number “112” and other national emergency services.

Exceptions

While the Act covers a wide range of content and services, there are notable exceptions:

• Pre-recorded media and published office file formats — applies only to those hosted on websites and mobile applications
• Navigation maps — excludes maps unless provided in accessible digital formats
• Third-party content — exempts content not funded, developed, or controlled by the economic operator in question
• Archived content — excludes archives with unedited material predating the law’s enactment

Additional exclusions:

• Copyright and related rights — the Act does not override protections under the amended Act of 18 April 2001 or Regulation (EU) 2017/1563, which address cross-border exchanges of accessible formats for visually impaired individuals
• Procurement procedures — excludes enforcement and sanctions related to public procurement, as governed by the amended law of 8 April 2018

Fines and penalties

Compliance with this regulation is enforced through a range of measures designed to ensure adherence.

• Economic operators who fail to comply with documentation requests, obstruct market surveillance, or ignore compliance decisions face administrative fines ranging from €250 to €15,000.
• Criminal sanctions apply to more severe violations of specific articles, with fines between €251 and €500,000, depending on the severity of the offence, the number of non-compliant units, and the individuals affected.
• For repeat offences, penalties increase significantly, with fines ranging from €500,000 to €1,000,000. Convictions across EU Member States are considered in determining repeat violations.
• OSAPS requires operators to take corrective actions within a specified timeframe, failing which the product in question may be withdrawn from the market.
• Courts also hold the authority to order the confiscation and destruction of items involved in the offence and to seize any illegal gains derived from non-compliance.

These measures collectively aim to maintain stringent oversight and accountability.

Reporting

Luxembourg follows the EU-wide mandate for accessibility statements on public sector websites and digital services. These statements are essential for maintaining transparency and accountability.

The statement must be publicly available on the organisation’s website and must:

• Provide clear information on the accessibility status of the digital services — whether they meet the required standards, or an outline of existing accessibility issues.
• Detail the measures taken to improve accessibility, including any ongoing efforts or plans for remediation.
• Specify how users can report accessibility problems and request assistance.

Together these keep organisations accountable and transparent in their commitment to accessible digital experiences.

Complaints

Users who encounter accessibility barriers, or who wish to submit a complaint about non-compliance, can contact the competent authority — the Office for Monitoring Accessibility of Products and Services (OSAPS):

• Email: signal@osaps.etat.lu
• Website: accessibilite-produits-services.public.lu

Getting compliant with QualiBooth

Meeting the Luxembourg requirements takes two things: evidence that your products and services conform, and a published accessibility statement that holds up to scrutiny.

QualiBooth scans continuously against WCAG success criteria, so a barrier never sits long enough to trigger a corrective action order, and manual audits by people with disabilities cover what automation cannot. When it is time to publish, our accessibility statement generator produces a statement with the accessibility status, remediation plans and feedback route the law requires.

For the latest and most accurate information on digital accessibility requirements in Luxembourg, refer to the official documentation published by the government of Luxembourg.